Refund Policy

We are happy to offer a refund or an exchange of an item if it can be returned to us within 14 days.


The item has to be eligible for an exchange and in the same condition that you received it. Sending it in the original packaging would be a plus. 


To complete your return, you need to contact us with your reference number  and the reason why you wish to return the item.


After our approval, you may send the item back to NINI - 16 McCrae Mews - 3121 Richmond - Victoria - Australia.  

Once. Once we received the item, we will inspect it and send you an email to notify you of the approval or rejection of your exchange. We will then proceed to a refund or an exchange. 

Shipping Return

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


If you are shipping an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.